![]() In order to investigate further, I need to escalate the issue to one of our technical specialists. Can you please hold for another 2 to 3 minutes?Īrthur Andrews: I was able to duplicate your issue. I am researching on the issue but I will return in 4-5 minutes with some more information.Īrthur Andrews: Thank you for your patience. I will be back with some more information in 4 to 5 minutes.Īrthur Andrews: I appreciate your patience. I'll be back as quickly as I can.Īrthur Andrews: Thank you for your patience. How are you today?Īrthur Andrews: I apologize for any inconvenience this has caused you.Īrthur Andrews: May I place you on hold? I am going to research this for you right now and it should take about 4-5 minutes. You are now chatting with 'Arthur Andrews'Īrthur Andrews: Hi Alex. We are aware of the issue and working to resolve it as soon as possible. Currently, we are experiencing an issue with our MySQL server. Rosie Dean: We apologize for any inconvenience this has caused you. Rosie Dean: Hi Alex, My name is Rosie Dean, how are you today? This happens a lot, and therefore inconveniences me a lot. ![]() "Error Establishing a database connection". Normally I'll adhere to their script to not make them feel uncomfortable.Īlex: Not fine. I was just extremely frustrated about having to speak to them for the 4th or 5th time that week. If I seem blunt and rude, it wasn't my intention (I know tech support aren't responsible for my site being down). They're essentially all the same since Fatcow tech "support" HATE deviating from their script. I have many many saved transcripts from livechat tech support, but here's one at random. This alert will be updated as soon as more information becomes available". Our engineering department is aware of the issue and working to resolve the matter. "We are currently aware of an issue related to MySQL that is affecting a small portion of our customers. I am losing visitors, and therefore money when the site is down, and I feel like Fatcow aren't doing anything about my complaints. My blog is down several times a week (and is down as I right this). Tech support is handy too, as I always seem to be chatting too them. I'll start off with praise! Fatcows price was excellent (before I encountered problems), and their control panel and setup is excellent. I'm sorry I'm such a new member and I'm already ranting, but I just need to get this off my chest before I find a new host! ![]()
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